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What is Filld?

Filld is an app that delivers gas straight to your car so you don’t have to stop at the gas station. The app allows you to schedule a Filld truck to come fill your car’s gas tank while you’re at work, home or the gym, weekdays and weekends, day or night.

What areas are being serviced by Filld right now?

Filld currently serves the entire San Francisco Peninsula down through San Jose. We are rapidly expanding to other areas. View the map to find out if you are in our coverage area.

What are Filld’s hours of operation?

We deliver gas 24/7, wherever your car is parked.

How much does it cost to get Filld?

Filld customers pay the lowest price of the three gas stations closest to their location plus a small delivery fee. For example, if the three gas stations closest to you charge $2.62, $2.55 and $2.67 per gallon, you will pay $2.55. We purchase this pricing data from the Oil Price Indexing Service (OPIS), and we update it daily. Delivery fees vary based on the length of the delivery window, but are typically $3.

Where does Filld get its fuel from? Is it high quality?

Filld purchases top tier Unleaded 87 Regular and Unleaded 91 Premium fuel from the same providers gas stations source from. Our fuel is also double-filtered so you know you’re getting the cleanest gas available. Unlike brick-and-mortar stations, our gas never sits in corroded underground tanks.

Is there a charge for cancelling a Filld order?

No, so long as a Filld truck has not been routed to your car. If you need to cancel an order, we suggest doing so before the start of your delivery window; otherwise, you may be charged the delivery fee.

My credit card gives me rewards for purchasing fuel at gas stations. Will I still get those rewards with Filld?

Yes. Filld has the exact same vendor status as gas stations. If you have MasterCard, Visa or American Express card that gives you cash back, points or other perks for every dollar spent at a gas station, you’ll get those same benefits when you schedule a delivery through Filld.

How do I know I’m getting the amount of gas I paid for?

Filld is Weights and Measures certified and uses the exact same pump and meter technology you’d find at a gas station, including an auto shutoff when your tank reaches its full capacity.

How much fuel will Filld deliver?

Filld will always top your tank off so you’ll have a full tank when you return to your car. Please note, however, that if you park your car on a hill, the angle may prevent us from filling your tank completely.

Where does Filld get its fuel from? Is it high quality?

Filld purchases top tier Unleaded 87 Regular and Unleaded 91 Premium fuel from the same providers gas stations source from. Our fuel is also double-filtered so you know you’re getting the cleanest gas available. Unlike brick-and-mortar stations, our gas never sits in corroded underground tanks.

How do I pay for Filld?

Just use any credit or debit card number to pay for your gas within the app. You can securely save your payment information on the app to avoid retyping your info for each order, making scheduling a delivery simple and convenient.

How much does it cost to get Filld?

Filld customers pay the lowest price of the three gas stations closest to their location plus a small delivery fee. For example, if the three gas stations closest to you charge $2.62, $2.55 and $2.67 per gallon, you will pay $2.55. We purchase this pricing data from the Oil Price Indexing Service (OPIS), and we update it daily. Delivery fees vary based on the length of the delivery window, but are typically $3.

How do I get Filld?

Download our free mobile app for iOS or Android, input some basic information about your vehicle, select a location and delivery window, request to be Filld, and we will deliver fuel to your vehicle. It’s as simple as that.

Why does Filld charge my card $75 when I order?

We’re glad you asked! That $75 is a pre-authorization—not an actual charge to your credit card. It allows us to check that everything is good with your payment method before we get to your car…instead of showing up and discovering, for instance, that your card has expired (which would mean that you won’t get filled AND you would owe the delivery fee). Once we successfully deliver your gas, the $75 pre-authorization disappears and is replaced by the actual cost of your fill.

When can I get Filld?

Filld delivers fuel 24/7, wherever your car is parked. You can order gas via the app at any time and select from a number of delivery windows. Many of our customers enjoy having gas delivered while they are at the office, the gym or at home with family, thus freeing up time for things more important than waiting for a pump at a gas station.

Do I need to be at my car while it’s being Filld?

No. Just select your car’s location in the app, pick a delivery window, unlock the gas flap, and we’ll take care of the rest. Our trucks are certified and our drivers go through hours of safety training, so we’ll make sure to treat your car like it’s our own child.

How does the Filld delivery driver identify my car?

Before making an order, you will be asked to provide some basic information about your car: make, model, color, year and license plate number. However, we can typically identify your car just from make, model and color.

How do you deal with locking gas flaps?

Filld reminds you to open your gas flap when you order. You then leave the gas flap slightly ajar so your Filld driver can access the tank. When your car’s tank is filled, we will close your gas flap for you.

What if my car is parked in a garage?

Here are a few ways you can help us reach your vehicle if it is in a garage:

  1. Leave an access code in the “Driver’s notes” section when making your order.
  2. Notify your parking attendant that we are coming.
  3. Request (in the “Driver’s notes” section) that we send you a text when we are arriving so you can open the garage door.
  4. Leave the garage open and let us know if you would like it closed.
  5. Many paid garages allow free entry and exit within 15 minutes. In this case, we can enter without an issue. (Please keep in mind that we must follow laws and rules of property owners. Some locations with unusual terrain or low clearance will not be entered. If we can’t enter, we will give you up to five minutes to move your vehicle to an accessible location.)

What if my car isn’t easy to access?

Filld trucks are equipped with a 50-foot hose, so we’re able to reach most vehicles, even if our truck can’t get close to them.

Is Filld safe?

Absolutely. Filld’s army of delivery drivers are commercially licensed, HAZMAT-trained and TSA-cleared. Our DOT-certified trucks are equipped with 100-gallon aluminum tanks, spill containment kits, fire extinguishers, and Weights and Measures-certified meters.

I’m outside your service area. How long will I have to wait for Filld to be in my city?

It’s our vision to be able to deliver gas across the entire country – anytime, anywhere – in the very near future. Luckily, Filld is expanding rapidly. Enter your email and zip code, and you’ll be the first to know when Filld is available in your area.

Fuel delivery is safe and is not a new concept. Each year 9.2 billion gallons of propane are delivered to more than 5 million residential homes (1). While propane is a pressurized gas that has the risk of a BLEVE (boiling liquid expanding vapor explosion), it is safely delivered to homes by more than 36,000 small trucks that carry 1,000 to 5,000 gallons of propane (2). In comparison, Filld safely delivers gasoline in 100-gallon tanks. Gasoline is not pressurized and is safer to transport, especially in these small quantities.

  1. http://www.afdc.energy.gov/uploads/publication/2016_propane_market_outlook.pdf 
  2. http://www.npga.org/files/public/Facts_About_Propane.pdf

Is fuel delivery a dangerous new concept?

No. Gas tankers are the large trucks that supply gas stations with up to 11,600 gallons of fuel. Filld trucks carry small 100-gallon tanks that are made from industrial-grade aluminum. In comparison, a Dodge Ram pickup truck may come with a 74-gallon dual tank capacity. A small car may have a 12-gallon gas tank. While large gas tankers are safe, we use small trucks that are cost effective, environmentally friendly, and they can quietly squeeze into tight places.

Are Filld trucks the size of gas tankers?

No. Imagine 15 neighbors driving back and fourth to a gas station. One Filld truck could complete the same journey in one trip.

That’s not the end of the environmental impact from those drivers who went to gas stations. A large gas tanker had to drive the fuel to the gas station. The gas had to sit in an underground tank. Those tanks have caused more than 400,000 confirmed underground leaks nationwide (1). 9,000 new leaks are discovered annually (2). Those leaks seep into the groundwater, the source of water for nearly half of the U.S. The E.P.A. estimates the clean-up of these underground spills would cost upwards of $32 billion dollars (3).

Conservative estimates also show that 15,000 liters of gas are spilt by customers of a typical gas station each decade. The environmental impact is expected to grow as small gas stations that dispense around 100,000 gallons per month are being replaced by high-volume retailers (think Costco) that store and dispense more than 1 million gallons per month (4). This increases the risk of major leaks and the distance people drive to fill up. In addition, many gas stations have corroded vapor recovery boots and nozzles that needlessly release carcinogens into the air (5). On top of all this, gas stations consume large amounts of power to run, even during low traffic periods such as the middle of the night.

Three Filld trucks have the capability of servicing the same amount of cars as a gas station, eliminating the impact from underground tanks. Filld purchases fuel from the same above-ground fuel dispensaries that other major gas stations use. We only purchase Top Tier™ fuel, which lowers the environmental impact of our customers’ vehicles. Our tanks and nozzles are checked daily to ensure that there are no leaks or unnecessary vapor loss. Our hazmat-certified drivers use filling techniques that prevent spills and are equipped with spill containment kits. Filld is better for the environment than gas stations.

  1. http://www.ag.ny.gov/environmental/oil-spill/dangers-leaking-underground-storage-tanks
  2. https://www.csu.edu/cerc/documents/LUSTThreattoPublicHealth.pdf
  3. http://www.ag.ny.gov/environmental/oil-spill/dangers-leaking-underground-storage-tanks
  4. https://www.sciencedaily.com/releases/2014/10/141007103102.htm
  5. http://www.scientificamerican.com/article/is-it-safe-to-live-near-gas-station/

What is the risk of Filld starting a fire from static electricity?

Slim to none. Filld drivers are discharged from any static electricity because our pumps are grounded and Filld drivers never leave the vehicle while filling. We believe that this brings our risk of a fire caused by static electricity down to virtually zero.

Gas stations have up to 18 fires caused by static electricity per year from Americans pumping more than 11 billion times per year. That’s a one in 611 million chance of starting a static electricity fire at the pump. You have double the chance of winning the Powerball jackpot lottery. Most of these rare occurrences are caused by people (mostly women with statically charged clothing) who leave the pump and return without grounding themselves. Here is research and a video on why you should never reenter your vehicle while fueling your car (1).

  1. http://www.pei.org/static

Is Filld worse for the environment?

Contrary to what we see in the movies, fire from a vehicle accident is rare. According to the National Highway Traffic Safety Administration, only 3 out of every 1,000 vehicle accidents result in fire (1). Only 2% of those fires will start in a fuel line or gas tank (2). This equates to more than 16,666 accidents before a fuel line or gas tank starts a vehicle fire. The risk of fire from our small fuel tanks is low, because they are completely separate from the vehicle and made from strong industrial-grade aluminum.

  1. http://www.nhtsa.gov/cars/rules/regrev/evaluate/807675.html
  2. http://www.nfpa.org/news-and-research/fire-statistics-and-reports/fire-statistics/vehicle-fires/vehicle-fire-trends-and-patterns

Would a Filld gas tank start a fire in the event of an accident?

There are over 5,000,000 vehicle accidents in the United States per year from more than 253 million cars on the road. How many of those vehicles explode? There are so few vehicle explosions per year that there are no statistics from the National Fire Protection Association (1). Cars don’t explode like they do in the movies.

For gasoline to combust, you need the perfect mixture of gasoline, air, and heat. Gas tanks will nearly always be too rich in gasoline vapor to explode. The vapor in a gasoline tank would require more than 92 percent air, and that is highly unlikely (2). This is the same concept of holding the gas pedal down on an old car before you start it. The engine becomes flooded with gas vapor and does not start. The risk of a gas tank exploding during an accident is astronomically low.

  1. http://www.nfpa.org
  2. https://www.mathesongas.com/pdfs/products/Lower-(LEL)-&-Upper-(UEL)-Explosive-Limits-.pdf

What is the risk of a Filld truck exploding?

How do I prevent becoming a victim of crime?

Use Filld. According to the Bureau of Justice, there are 63,530 violent crimes at gas stations per year in the United States. This includes rape, sexual assault, robbery, and aggravated assault (1). Detroit is labeled by Forbes as the most dangerous city in America and about 25 percent of all violent crimes in Detroit occurred within 500 feet of gas stations in the first half of 2015 (2). Installing HD cameras at gas stations in Detroit is one of the city’s most promising initiatives to fight crime in 2016 (3). Gas stations throughout the country are notorious for crime. The best thing about Filld is that you can fill up your whole family in one delivery without the worry of a gas station.

  1. http://www.bjs.gov/index.cfm?ty=tp&tid=44
  2. http://www.forbes.com/sites/danielfisher/2015/10/29/americas-most-dangerous-cities-detroit-cant-shake-no-1-spot/#6ba2194c12c8
  3. http://www.detroitnews.com/story/news/local/detroit-city/2016/01/11/detroit-police-gas-stations-cameras/78651610/
Contact Us

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Can I get Filld for a motorcycle or scooter?

Yes. We do not discriminate against two-wheeled vehicles.

I love Filld. How can I help spread the word?

We love hearing how our customers #getfilld. If having gas delivered anytime, anywhere is blowing your mind, spread the word to your friends, family and coworkers. You can follow us on Twitter and Facebook, and leave a review for us in the App Store or Google Play.

How does Filld compete with gas stations?

By removing the overhead associated with running a brick-and-mortar station, we’re able to offer prices comparable with your local station, but with the added convenience of delivery. We enjoy making our customers’ lives easier, and Filld eliminates the chore of stopping for gas (forever).

Can I order Filld for my entire office or neighborhood?

Yes. Visit our Groups page to learn more about the benefits (including free delivery) you get when you use Filld for your office, fleet or neighborhood.

Does Filld deliver diesel?

Filld does not currently deliver diesel.

How do I buy Filld gift cards?

If you would like to purchase a gift card, please contact us.

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